A ticketing system is the most common channel of correspondence that hosting companies offer to their clients. It’s usually part of the billing account and is the very best way to handle a problem that requires a certain period of time to investigate or that needs to be forwarded to an administrator. In this way, all comments contributed by either side will be kept in one place in case somebody else needs to work on the given problem and the information in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it’s not included in the web hosting Control Panel, which implies that you will have to log in and out of no less than two accounts in order to accomplish a certain task or to reach the company’s customer support team. If you desire to manage a couple of domain names and each one is hosted in a separate account, you will have to use an even larger number of accounts simultaneously. Additionally, it can take significant time for the hosting provider to process your ticket.

Integrated Ticketing System in Shared Web Hosting

In contrast with what you may find with a lot of other web hosting companies, the ticketing system that we are using with our shared web hosting is included in the Hepsia Control Panel, which is included with all accounts. You won’t need to memorize several sign-in credentials, since you’ll be able to manage your tickets and the hosting account itself in one place. So, if you have a question or experience an obstacle, you can touch base with our support staff members right away. Our system comes with a clever search option. This means that even in case you have opened a huge number of tickets over the years, you will be able to find the one that you want without any efforts. On top of that, you can see knowledge base instructions for troubleshooting commonly experienced problems.

Integrated Ticketing System in Semi-dedicated Hosting

We deem it far more efficient to manage everything from one single location, so we have implemented a ticketing system into the in-house created Hepsia hosting Control Panel, which is offered with each single semi-dedicated server account. This will enable you to handle the communication with our support staff along with your hard drive space, which suggests that you won’t have to remember one more username for a separate admin interface. You will be able to send a new ticket or to check the status of an old one with no more than a few mouse clicks while you are browsing the content within your account. Furthermore, you can look through older tickets using a clever search filter or check applicable help articles, which offer solutions to commonly encountered issues. The inbuilt trouble ticket system is strictly monitored 24/7/365 with the maximum response time being just 60 minutes, so there will always be someone to help you out.