If you are a site owner, a problem might always occur and it does not necessarily need to be related to the hosting service itself. For example, something could go wrong when you update a web application or some vital data could be edited or deleted accidentally. Regardless of what the nature of the problem may be, you will need to get in touch with the respective customer service team and request them to retrieve a backup or to help you resolve the problem that you are having. How fast they will do it will determine the length of time that your websites will be offline. For specific sites such as community portals or web shops, a longer inaccessibility often equals lost customers and money. That being said, it’s quite important to use the services of a hosting company that provides not only a very good customer service, but also a timely one.

One-Hour Response Guarantee in Shared Web Hosting

Our shared web hosting include a one-hour reply guarantee, so regardless of what inquiry or predicament you may have, we’ll always be there to help you. The fact is, it rarely takes more than 30 minutes to get an issue resolved or a question answered, and this is valid for both pre-sales and technical matters. Our customer support staff reps will be at your service 24/7, even on national holidays and weekends, which suggests that you will obtain timely help anytime you need it. We know precisely how invaluable time can be, so by the time we respond to your support ticket or e-mail, we will have investigated the issue and, if we haven’t discovered a solution, we’ll supply you with more info about what you have to do on your end, if the circumstances demand this. With our support service, you can be sure that there will be somebody to assist you instantaneously, regardless of the hour.

One-Hour Response Guarantee in Semi-dedicated Hosting

Since we are aware of exactly how vital it is to get quick support, we guarantee that you won’t ever have to wait for more than 60 minutes to receive an answer to any trouble ticket that you send via your semi-dedicated server Control Panel. In reality, you’ll rarely need to wait around for more than twenty-thirty minutes and this is valid for any issue no matter what its nature is – general, billing or technical. On top of that, our client and technical support staff is available to you 24/7, so even if you open a ticket during official holidays, you’ll invariably obtain a lightning-fast reply, which will contain the answer to a query, the solution to a complication or the information required to resolve an issue yourself – in case there’s something that you have to do on your end. With us, you won't ever have to spend a whole day hanging around waiting for an answer like you would with plenty of other hosting companies.