One-Hour Response Guarantee in Shared Web Hosting
Our shared web hosting include a one-hour reply guarantee, so regardless of what inquiry or predicament you may have, we’ll always be there to help you. The fact is, it rarely takes more than 30 minutes to get an issue resolved or a question answered, and this is valid for both pre-sales and technical matters. Our customer support staff reps will be at your service 24/7, even on national holidays and weekends, which suggests that you will obtain timely help anytime you need it. We know precisely how invaluable time can be, so by the time we respond to your support ticket or e-mail, we will have investigated the issue and, if we haven’t discovered a solution, we’ll supply you with more info about what you have to do on your end, if the circumstances demand this. With our support service, you can be sure that there will be somebody to assist you instantaneously, regardless of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
Since we are aware of exactly how vital it is to get quick support, we guarantee that you won’t ever have to wait for more than 60 minutes to receive an answer to any trouble ticket that you send via your semi-dedicated server Control Panel. In reality, you’ll rarely need to wait around for more than twenty-thirty minutes and this is valid for any issue no matter what its nature is – general, billing or technical. On top of that, our client and technical support staff is available to you 24/7, so even if you open a ticket during official holidays, you’ll invariably obtain a lightning-fast reply, which will contain the answer to a query, the solution to a complication or the information required to resolve an issue yourself – in case there’s something that you have to do on your end. With us, you won't ever have to spend a whole day hanging around waiting for an answer like you would with plenty of other hosting companies.