The presence of the customer and technical support that a shared web hosting company provides can tell you a lot about the services which they supply as well. If you're allowed to use just e-mails or tickets, you have almost certainly discovered some reseller not the actual web hosting supplier. When this is the case, you may have to wait for several days to get a problem resolved as the reseller may not be checking their communication on a regular basis or they may have to get hold of the real hosting company for further assistance. When the supplier can provide several options for communication with short response time available at any time, they are most likely the top provider, not a reseller. So you will take advantage of prompt assistance and high quality support since they'll have instant access to the servers where your account is. Whatever the trouble - sales or technical, it's generally better to get in touch with your hosting company right away by using your favourite way of communication.

24/7 Customer Support in Shared Web Hosting

Our shared web hosting feature 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring about our services before you make a purchase or you're an existing client and you have any kind of question or a issue, you will be able to contact us at any time, which includes weekends and holidays. We have a number of channels to get in touch with us - several telephone lines around the world for your convenience as well as live chat support for pre-sales, billing and basic questions; email messages as well as support tickets for more technical matters or any troubles that need extra time to analyze and deal with. Unlike a number of other web hosting suppliers, our trouble tickets come with a warranted maximum response time of just one hour, thus no matter what your issue is, it'll be resolved on time and you won't waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

You are able to try out our support services even before you obtain a semi-dedicated server account from our company as we have telephone and live chat support for billing, pre-sales and common questions. Our representatives can assist you to pick the ideal package or provide you with details about our servers, so as to check if the system requirements for your web sites are met. When you're a current client, you can also contact us via e-mail or via our ticketing system, that is accessible from the Hepsia web hosting Control Panel. We warrant that whenever you use these 2 ways of contact, you will get an answer within no more than 1 hour and that’s 24/7, including weekends and official holidays. In case you've used the web hosting services of other suppliers, even large ones, you can compare the reply time because it ordinarily takes a whole day for them to take care of a support ticket.

24/7 Customer Support in VPS Hosting

In case you have a Virtual Private Server from us, you will be able to contact us 24/7 for any server-related issue or fordifferent issues and / or questions with regard to the pre-installed software the server comes with. If you have not purchased a virtual private server plan yet, you'll be able to find out much more about our solutions by giving us a telephone call or by employing the live chat service. For more technical problems, you are able to send an e-mail message or open a ticket from your billing Control Panel and you will receive support within a maximum of an hour no matter the time of the day, even on weekends and holidays. The actual response time generally doesn't extend past 30 mins. In case you'd like to have assistance with third-party software, you'll be able to use the Managed Services upgrade that you can include to each and every VPS package and our administrators can help you with any set up or troubleshooting issue you could have experienced.

24/7 Customer Support in Dedicated Web Hosting

We are aware how important it is to get well-timed support in general, let alone if you run an entire server, so every single dedicated server that we provide includes 24/7 support with one-hour answer time guarantee regardless of the situation. The service is absolutely free for all of the issues with your server or the software that was installed by our administrators during the setup, which means that you'll be able to contact us as many times as you wish, even during holidays. You can either open a support ticket from the billing section or you can send an e-mail, and the actual answer time for either rarely surpasses 30 minutes because we have administrators available twenty-four hours a day. In case you require general information about our servers or you have some billing question/issue, you can also call one of the local telephone numbers that we have on three continents or you could employ our live chat service and speak to an agent online. For third-party software assistance, we offer you a Managed Services upgrade, which you'll be able to add to your server plan from your billing Control Panel.