A Sixty–Minute Response Guarantee
All your assistance requests will be replied to in no more than 60 min after the trouble ticket or email is submitted. If your issue needs further assistance from an admin, we will forward the ticket or the e–mail to the person in charge, in a timely manner and we will leave a note to let you know that more time will be needed for reaching a solution. And if you order our Admin Services package, all of the services included there will be carried out whenever you desire.
A Top–Notch Customer Support Service
We’ll be available to you 24–7 to reply to any enquiries that you may have pertaining to our Online Control Panel or any of the apps that we have installed on your behalf on the dedicated web hosting server. If you also require help with server administration procedures, you can check out our Admin Services package, which includes backup hard disk drive storage space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as problem troubleshooting and software installation procedures
A User–Friendly Help Area
We have provided our Online Control Panel with a fully detailed knowledge base, which features comprehensive explanations of all its features and functionalities. Furthermore, we have prepared detailed video tutorials that will further show you how to carry out a certain task or solve a regularly encountered issue. The educational articles and the tutorial videos are easily reachable from each Online Control Panel section through the Help and Videos buttons located in the top right corner.