Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Section

  • The Help Center integrated into your Online Control Panel offers a collection of help articles and commonly asked questions. Aimed at fixing any common problem that you might chance upon, they are compiled by our support team of expert techs.

  • Top quality support service
  • Tutorial Video Clips

  • If you want to watch how a task is achieved or how an issue is dealt with, rather than just reading about it, then examine our compilation of step–by–step video tutorials. They cover a variety of different issues and will help you quickly learn how to work with the Online Control Panel.

  • Intuitive help center
  • A 60–Minute Support Ticket Response Time Guarantee

  • We back up our semi–dedicated servers with a 24–7–365 customer service and a 1–hour response time guarantee. Our knowledgeable support engineers will be online 24x7x365 to reply to your enquiries and to remedy any issue that you may possibly chance upon. Just submit a tech support request from the Help Center and we’ll reply back to you straight away.