A 99.9% Server Uptime
We’ve set up our shared web hosting platform using reliable hardware components and heavily tweaked software. Our administrators have installed a modified version of Security–Enhanced Linux on our servers to ensure maximum security and reliability. We have set up several distributed denial–of–service prevention appliances combined with highly effective firewalls to make sure our internal network is impregnable and secure.
Our shared web hosting plans feature a 99.9% server uptime guarantee. And irrespective of which datacenter you select, our guarantee remains the same.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we have also set up our own internal network in all our datacenters. Everything is based on top–class hardware fabricated by Juniper. Besides, on each and every router, we’ve installed a firewall with an elaborate set of rules in an effort to filter all questionable requests.
Hence, in all our data centers – in our USA located datacenter, in our United Kingdom located datacenter, in our Finland located datacenter, in our East Europe located datacenter as well as in our Australia located datacenter, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is available with all web hosting services in every datacenter.
A 30–Day Money–Back Guarantee
Although we have done everything to curtail all potential risks with our cloud hosting plans and although our company offers premium technical support, there are cases when the client is just not pleased with what we are offering. Or he has to migrate to a more robust web hosting solution, like a virtual private server or a dedicated hosting server.
That’s the reason why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you’re not fully happy, you will receive a reimbursement.
24/7 Technical Support
We’ve cautiously picked each individual member of our 24x7 support team to make sure that we can offer you the best possible client support you can get. Each of our techs has several years of experience working with hosting accounts behind his back, hence they know what they are doing. Besides, they are at your disposal 24x7 – you’ll be able to get in touch with them whenever you want and they will reply to you as quickly as possible.
Their average support ticket response time is well under twenty minutes, while with other hosting vendors you have to wait around for days. And we offer you a 1–hour response time guarantee. Regardless of what happens, your questions will be answered in less than 60 minutes.